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Guest Rush: click a chat to reply before its window closes. Never reply to spam. Grab the golden booking 🎉. A colleague's coffee ☕ gives a life back. Space to start.
Reply to real enquiries fast. Leave the spam alone.
*bold* _italic_ / quick repliesPick a lead from the board and it links automatically. A number outside the 24 hour window can only receive a template first, which the chat will offer.
This is written to "Reason not Qualified" on the board.
Your name as shown to customers
Name from your login provider
Clear cached WhatsApp templates to fetch latest from Meta
Shows next to your name on chats assigned to you, so nobody waits on a reply that is not coming.
One email per waiting period, on the guest's first message after your last reply. The 9am daily digest is always on.
One reply per guest per closed period, sent the moment they write. Use {name} for their first name. On a linked chat you can also use {city} and {ask}, which reads "availability" when they asked about a particular building and "options" when they did not.
No lead on the board yet
Chat linked to a lead their enquiry is already with us
Type / in the message box to insert one. One per line as Title: text. Use {{name}} for the guest's first name.
You get pinged for new messages on chats assigned to you, for unassigned chats, and when a colleague assigns you a chat.
Messages from these numbers are ignored. Unblocking returns the conversation to the inbox.
Covers a colleague's Oskar in pigs for 30 seconds. They cannot close it.
Sent to Meta for approval. Utility templates are for follow-ups tied to a real enquiry and are not subject to the marketing cap; anything that reads like promotion gets re-categorised as Marketing. Variables go in double curly braces, like {{name}}.
Overrides the built-in styling for everyone on this workspace. Applied last, so plain selectors win without !important. If a saved stylesheet ever breaks the UI, reload with ?nocss=1 to bypass it.
:root:--bg-primary --bg-secondary --bg-tertiary
--text-primary --text-secondary --text-tertiary
--accent-primary --accent-primary-hover --accent-soft
--border-light --border-medium
--radius-sm --radius-md --radius-lg
--space-sm --space-md --space-lg
--font-body --font-display
[data-lc-region="login"]
[data-lc-region="app"]
[data-lc-region="sidebar"]
[data-lc-region="sidebar-header"]
[data-lc-region="sidebar-footer"]
[data-lc-region="chat"]
#sidebar #sidebarTabs #roomList #leadsList
#chatContainer #chatHeader #chatHeaderActions
#chatMessages #chatInput #chatInputBox #messageInput #sendBtn
[data-lc-item="room"]
[data-lc-item="room"][data-unread="true"]
[data-lc-item="message"][data-direction="inbound"]
[data-lc-item="message"][data-direction="outbound"]
[data-lc-item="message"][data-type="image"]
[data-lc-item="message"][data-delivery-status="failed"]
body[data-lc-view="login"] body[data-lc-view="app"] body[data-lc-admin="true"]
Grants chat-UI admin to people who are not Monday.com admins. Monday admins always have access and do not need listing here.